Full course map
Path: Foundation → Core 1 → Core 2. Domain mastery quizzes are 100% gates. If you are new, do not browse this list first — open lesson 1.
Begin at Foundation lesson 1- FoundationCourse orientation and IT foundations
Required onboarding before Core 1. Not an exam domain.
- Core 1 · 220-12011.0 Mobile Devices · 13%
Laptops, phones, accessories, cellular/Wi-Fi, and MDM.
- Core 1 · 220-12012.0 Networking · 23%
Protocols, wireless, hosts, SOHO IP, WAN types, and tools.
- Core 1 · 220-12013.0 Hardware · 25%
Displays, cables, RAM, storage/RAID, motherboards, PSU, printers.
- Core 1 · 220-12014.0 Virtualization and Cloud Computing · 11%
Hypervisors, containers, VDI, and cloud models.
- Core 1 · 220-12015.0 Hardware and Network Troubleshooting · 28%
System, storage, display, mobile, network, and printer faults.
- Core 2 · 220-12021.0 Operating Systems · 28%
Windows, macOS, Linux, installs, editions, tools, and cloud apps.
- Core 2 · 220-12022.0 Security · 28%
Controls, Windows/mobile/SOHO hardening, malware, and browsers.
- Core 2 · 220-12023.0 Software Troubleshooting · 23%
Windows, mobile OS, and security-symptom diagnosis.
- Core 2 · 220-12024.0 Operational Procedures · 21%
Tickets, change, backup, safety, professionalism, scripting, remote access, AI.