Cloud-based productivity matching lab

Match mailbox sync, license SKU, collab suite, and Files On-Demand; leave shared-password and local-only unused.

Match each cloud productivity ticket. Leave shared-password and local-only unused.

CompTIA 1.11 is cloud productivity: email, storage sync, identity, licensing, and collaboration tools for a fictional employee.

New hire mailbox must sync mail/calendar to phone and Outlook

Identity + email sync, not a PST on a stick.

Shared mailbox users hit unlicensed on Teams/docs

Correct seat/SKU assignment.

Project needs co-authoring docs + chat in one tenant

Collaboration suite, not email alone.

Offline field techs need cloud Files On-Demand folders

Storage sync/folder settings.

Still on the bench

Cloud mailbox + modern auth sync to Outlook/mobile — Exchange Online / Google Workspace style sync — not .pst sneaker-net.
Assign the correct productivity license/SKU to the user — Unlicensed seats cannot open Teams/docs even if mail works.
Tenant collab apps — docs, chat, meetings in one directory — Co-authoring and IM live in the productivity suite, not a random USB share.
Cloud file sync / Files On-Demand for offline folders — Sync client + selective folders beats emailing zip bombs.
Share one cloud password across the whole help desk — Shared credentials break audit and MFA. Per-user identity only.
Keep everything on a local NAS and skip cloud identity — Objective is cloud productivity — identity sync and licensing are in scope.