Windows tools lab

Clear all four Windows tools lab tickets using the matching Windows tool — not the nearest MMC.

Task Manager, Event Viewer, Device Manager, and Disk Management missions.

• High CPUopen

  HELP-PC-14 is sluggish and the fans scream. User says it started after a 'helper' download.

• Boot / service failureopen

  At startup a box said a service failed to start, then the desktop appeared. Find the Error, not Information noise.

• Yellow-bang NICopen

  No Ethernet. Device Manager is rumored to show a problem icon on the wired adapter.

• Disk 1 offlineopen

  A second disk was added for data. It does not show a drive letter. Do not format Disk 0 C:.

Four tickets, four MMC/admin tools. Open the tool that actually owns the symptom.